Organizational Effectiveness Measurement
Our evaluation consulting services are made up of the following components:
- Organizational effectiveness evaluation
- CEO/Executive Director evaluation
- Outcome measurement consulting
- Program evaluation
- Balanced Scorecard concepts and implementation
Measurement System Design/Balanced Scorecard Approaches
Design support for hospitals and community health care organizations to establish a prototype or system wide, unit based clinical measurement system including:
- Design and implementation of balance scorecard systems
- Outcomes measurement strategies, methods and tools
- Selecting patient population (which patient outcomes should be measured?)
- Defining measurement questions (how will the information be used?)
- Identifying required data elements
- Scanning of information systems to determine the availability of required data elements
- Establishing data collection methodologies
- Training of specialized data abstracting methods
- Designing linkages for current databases
- Monitoring initial data collection.
Analysis and Reporting
In order to ensure that organizational information is used effectively for business and administrative decisions, a careful system for analysis must be established including:
- Design for the analysis
- Conduction of the analysis (quantitative, qualitative)
- Report development to ensure the report provides useful information not just data
- Report presentation, discussion, and interpretation
- Action planning facilitation